Online Customer Service Course

Customer Service Course Overview:

Our full suite of interactive video-based online courses can be white labelled and distributed by you.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This Customer Service E-Learning course will start by clarifying

what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more

Online Customer Service Course Target Audience

This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.

Customer Service E-Learning Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.

Duration of the course

75 minutes

Customer Service Course Modules

About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

Related Courses

Negotiation
Effective Delegation
Developing Teamwork
Principles of Communication
Time Management

 

 

 

Contact us

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Information on becoming a distribution partner

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Online training screenshots (click to view)

Mobile friendly

Unlimited usage & bulk credit

API: Use your own LMS

Our Approval Partners

Distributor case studies

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