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VideoTile Ltd – Privacy Policy

This privacy policy sets out how VideoTile Ltd uses and protects any information that you give VideoTile Ltd when you use this website.

VideoTile Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

VideoTile Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17th May 2011.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not store credit card details nor do we share customer details with any 3rd parties

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Web Administrator, VideoTile Ltd, Westlands House, Whalley Road, Padiham, BB12 8JX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

VideoTile E learning Delivery Policy

When you have purchased your product via the payment link to PayPal. You will receive to the email address you used with Paypal to complete your purchase, within not more than 24 hours, an email containing a link to an administration page together with log in details and instructions to enable you to use and administer the content you have purchased.

If you paid with an "Paypal eCheck", please note that the delivery is not instant. This process takes 3-8 business days to clear with Paypal. Once the payment is cleared, an email is automatically sent to your Paypal-connected email address with your access instructions.

The e learning content is made available immediately after payment has been authorized, verified, and cleared to the VideoTile Ltd. bank account. VideoTile Ltd will make reasonable efforts to complete the anti-fraud verification process as quickly as possible, however actual verification depends upon billing information provided to Paypal and may take up to several days for verification.

E learning content is delivered to you by providing access to web pages containing the e learning video and other content and functionality only.

E learning Refund & Cancellation Policy

If technical problems stop you from accessing the content you have purchased our support team will be try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued.

Refund Policy

The VideoTile refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

Consumer Rights

In accordance with the above law, you have a 7 day cooling off period during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation.

Refund Conditions

All access to the VideoTile e learning website is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables VideoTile Ltd to monitor usage by any individual.

When a refund request is received, VideoTile Ltd reserves the right to track the usage by an individual (through his/her username and password) of:

No refund will be granted if VideoTile Ltd has reason to believe that an individual has viewed any of the information that they purchased.

VideoTile Ltd reserves the right to charge a handling fee (15% of the original fee).

How To Cancel Within 7 Days Of Purchase

Should you wish to cancel your purchase within the 7 day cooling off period, please email us at sales@videotile.co.uk or write to us at the following address:

E Learning Department
VideoTile Ltd
Westlands House
Whalley Road
Padiham
BB12 8JX

Refunds Following Cancellation

If you do cancel your purchase within the 7 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.